PLANTA Restaurants – Accessibility Plan

PLANTA Restaurants is committed to providing an inclusive, accessible, and welcoming environment for all guests, employees, and visitors. We strive to meet or exceed the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR) in Ontario, as well as the Americans with Disabilities Act (ADA) and applicable state and local accessibility laws in the United States.

1. Our Commitment 

We treat all individuals with dignity and respect, ensuring equal access to our services and employment opportunities. We are committed to identifying, removing, and preventing barriers to accessibility in a timely and proactive manner.

2. Customer Service Accessibility

We provide accessible customer service by:

• Welcoming service animals and support persons
• Communicating in ways that consider guests’ accessibility needs
• Training staff to interact respectfully with guests who use mobility aids, communication supports, or other accommodations

3. Information and Communications

We ensure accessible communication by:

• Providing alternate formats of menus, signage, and digital content upon request
• Assisting with online reservations and inquiries
• Ensuring our website meets WCAG 2.0 Level AA standards, as required under AODA and recommended under ADA

4. Employment Practices

We accommodate employees with disabilities throughout the employment lifecycle, including:

• Using inclusive hiring practices and accessible interview formats
• Developing individualized accommodation plans
• Providing emergency response information tailored to employee needs
• Complying with both Ontario Human Rights Code and U.S. Equal Employment Opportunity Commission (EEOC) standards

5. Training

All staff receive accessibility training appropriate to their roles, including:

• The AODA and IASR requirements (Canada)
• Ontario Human Rights Code as it pertains to people with disabilities
• ADA Title I and Title III obligations (U.S.) Training is provided during onboarding and refreshed regularly.

6. Temporary Disruptions

We notify the public of any temporary disruptions to accessible services or facilities, including:

• Reason for the disruption
• Expected duration
• Alternative options available

7. Feedback 

We welcome feedback on accessibility and are committed to continuous improvement. Feedback can be submitted:

• Via our Contact Us page
• By phone, email, or in person at any location
• In accessible formats upon request